Support

We're here to help

Get technical support, report incidents, or ask questions about your Forgeway Systems platform. Our team is committed to helping you succeed.

How can we help?

Choose the type of support you need, or submit a request below.

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Implementation Help

Need assistance with API integration, platform configuration, or technical implementation?

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Platform Incidents

Experiencing system outages, performance degradation, or critical errors?

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Documentation Questions

Need clarification on API specifications, integration patterns, or best practices?

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Account Conversations

Want to discuss your engagement, upcoming work, or strategic planning?

Submit a support request

Fill out the form below and our support team will respond according to the severity level.

Response expectations

We respond to support requests based on severity level. Business hours are Monday-Friday, 8 AM - 6 PM ET.

Critical (P1)

Response: 1 hour

Production system down, data loss, or security breach affecting all users

High (P2)

Response: 4 hours

Major feature broken, significant performance degradation affecting many users

Medium (P3)

Response: 1 business day

Feature partially broken, workaround available, affecting some users

Low (P4)

Response: 3 business days

Minor issue, cosmetic problem, or general question with no business impact

Note: Critical (P1) incidents receive 24/7 response. For all other severity levels, response times apply during business hours. We'll acknowledge your request immediately and provide an initial response within the timeframe shown above.

Check service status

Before submitting a request, check if there's a known issue affecting our platform.

All systems operational

All Forgeway Systems platforms are currently operating normally. Last updated: Today at 2:30 PM ET.

Report an issue